Delete your account
In the app
- Open PT Business HQ and sign in.
- Tap the menu (three lines) at the top right, then Privacy & account.
- Tap Delete my account, read what will be deleted, and enter your password to confirm.
Deleting an account cannot be undone.
What is deleted
Clients: your profile and profile picture, intake form, goals, measurements, workouts, chat messages, habit targets and leaderboard entry, and your sign-in account.
Trainers: your profile and profile picture, booked sessions, invoices, packages, announcements and chats, and your sign-in account. Your clients keep their own accounts but are unlinked from you.
What we keep
- A trainer keeps their own business records about a client who has deleted their account (booked sessions and invoices), because the trainer needs them for their own accounts.
- Support requests and content reports you sent us, and records we are required to keep for our accounts.
See the Privacy Policy for how long information is kept.
If you cannot get into the app
Email support@ptbusinesshq.co.za from the address you signed up with, with the subject Delete my account. We will reply to that address to confirm it is you, and then delete your account and its data. We aim to finish within 30 days.
Health data on your phone
Steps, calories and sleep shown in the Habits screen are read from Apple Health or Health Connect on your own phone and are not stored by us. To stop the app reading them, turn off access in the phone's Settings (Health > Data Access & Devices on iPhone, Health Connect > App permissions on Android).