Support
Contact us
Email support@ptbusinesshq.co.za. Please tell us which phone you use, and what you were doing when the problem happened. For a safety problem, such as an abusive message, say so in the subject line.
You can also use Help & support inside the trainer app to send us a problem report with the screen you were on.
Common questions
I forgot my password
On the log-in screen tap "Forgot password?", enter your email and we will send you a link to choose a new one.
I did not get the verification email
Check your spam folder, then tap "Resend email" on the "Check your email" screen. You can resend once a minute. If you used the wrong address, tap "Use a different email" and sign up again.
How does a client link to a trainer?
The trainer's ID is shown at the bottom of their dashboard, with a copy button. A client can enter it when they sign up, or later from their home screen under "Link to your trainer".
My steps, calories or sleep are empty
On iPhone open Settings, then Health, then Data Access & Devices, then PT Business HQ, and turn on Steps, Active Energy and Sleep. On Android open Health Connect, then App permissions, then PT Business HQ, and allow Steps, Active calories and Sleep. Then open the Habits screen and pull down to refresh. Sleep counts for the evening you go to bed and appears after your watch has synced the night.
My workouts are not showing
Open the Workouts screen and tap Sync. Your watch has to save workouts to Apple Health (iPhone) or Health Connect (Android) first. Workouts of 60 minutes or more count for the leaderboard, one per day.
How do I report a message, picture or person?
In a chat, press and hold a message from the other person and choose "Report message", or use the three-dot menu to report the person. On a profile, use the three-dot menu. On the leaderboard, press and hold a name. We review reports within 24 hours.
How do I block someone?
Open the chat, tap the three-dot menu and choose Block. Neither of you can send messages in a blocked chat, and you will not see their messages. You can unblock at any time.
How do I turn session reminders on or off?
Go to Privacy & account, then Session reminders. You can choose when the reminder goes off, and there is a button to send yourself a test reminder.
How do I delete my account?
In the app go to the menu, then Privacy & account, then Delete my account. Full details here.