Questions

Good to know.

Do my clients have to pay for the app?

No. Only the trainer subscribes. Your clients download the client app and use it for free.

What happens when I take on more clients?

Your plan follows your client count: 0–5 clients is Starter, 6–29 is Pro and 30 or more is Studio. Nothing gets blocked when you grow — you simply move to the next plan.

How do my clients pay me?

PT Business HQ creates the invoice with your banking details and a payment reference, and you mark it paid when the money arrives. It doesn't hold or move your money.

Which watches work?

Any watch that saves workouts to Apple Health (iPhone) or Health Connect (Android) — that includes Apple Watch, Garmin, Whoop and many others. Clients connect once in the app.

Is my clients' information private?

Health details, workouts and chats are visible only to the client and to their own trainer. Daily habit data such as steps and sleep is for the client alone. Other clients only ever see a first name, picture, points and streak on the leaderboard.

What are the habit rings?

Four daily rings for steps, active calories, heart rate and sleep. They fill in from your client's watch or phone, you set the targets for each client, and they win the week by closing each ring on enough days. They are separate from the leaderboard, which scores workouts only.

Can I set a heart-rate target for a client?

Yes. For each client you set a minimum average heart rate for a workout to count and a target to aim for. The heart-rate ring fills towards your target and closes when a workout reaches it.

How are accounts kept secure?

New accounts have to confirm their email address, and your clients' information is only visible to them and to their own trainer. Anyone can delete their account and its data from inside the app.

What if someone behaves badly in the app?

Any message, picture or profile can be reported, and a chat can be blocked at any time. Reports reach us directly and we aim to review each one within 24 hours.

Which phones does it run on?

iPhone and Android, for both trainers and clients.

Is it live yet?

We're opening to a small group of trainers first. Request early access and we'll be in touch.

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