Privacy Policy
Draft. This text is being reviewed by a lawyer and may change before PT Business HQ is released. If you have a question about it, email support@ptbusinesshq.co.za.
Who we are
InnNeara (Pty) Ltd ("we", "us") runs PT Business HQ, an app that personal trainers use to manage their clients, and that their clients use to follow their sessions, invoices and progress. You can contact us at support@ptbusinesshq.co.za.
What we collect
Everyone: your name, email address, phone number and whether you are a trainer or a client.
Trainers: your business name, business address, specialties, certifications, session rate and the payment details you choose to print on your invoices.
Clients: the intake form you complete (health screening answers, medical history, emergency contact and your signature), your goals, body measurements and weight, sessions booked with your trainer, invoices from your trainer, and your chat messages.
Workouts from your watch: if you choose to connect your watch, we read your recent workouts from Apple Health or Health Connect: the type of workout, when it happened, how long it lasted, average heart rate and calories. We only read; we never change your health data. Your trainer can also set a heart-rate zone for you; we compare your workouts' average heart rate with it so you can both see how the week is going.
Habits: if your trainer sets habit targets for you, and you allow it, we also read your daily steps, active calories and sleep from Apple Health or Health Connect to fill in your habit rings. These are worked out on your phone and are not uploaded or shared: not with your trainer, and not on the leaderboard. Your trainer only sees the targets they set.
Profile picture: if you choose to add one, we store a small copy of it. It is shown to you, to your own trainer or clients, and to the other clients of the same trainer on the leaderboard, and nobody else. Your trainer can remove a client's picture. You can change or delete it any time, and it is deleted with your account.
Crash reports: if the app crashes we automatically receive a report from Google Firebase Crashlytics with the type of phone, its software version, what the app was doing and your account id, so we can fix the problem. It does not include your health information, messages or other content.
Why we collect it
To run the app: to let trainers and their clients book sessions, send and view invoices, chat, track progress and goals, show workout summaries and work out weekly targets and the leaderboard. We do not sell your information and we do not show adverts.
Who can see it
Your health information, workouts, measurements, goals and chats are visible only to you and to your own trainer.
The leaderboard shows other clients of the same trainer your first name and last initial, your points, your streak and your profile picture if you have added one. Nothing else.
Other trainers cannot see your information. The app owner can see trainers' business names, email addresses, client counts and subscription status so we can run the service, but cannot read client health information, workouts or chats through the app.
Health information
Health information is sensitive. We only collect it with your consent, which you give when you complete your intake form or connect your watch. You can stop syncing workouts at any time, and you can delete your account and everything you gave us (see "Your rights" below).
Where it is stored
Your information is stored with Google Firebase, a cloud service. Its servers may be outside South Africa. We use access rules so that each person can only read what they are allowed to read.
How long we keep it
We keep your information while you have an account. When you delete your account we delete your profile and the information you own.
Two kinds of records can remain: a trainer keeps their own business records about a deleted client (booked sessions and invoices), because the trainer needs them for their accounts; and we keep subscription and payment records for trainers for our own accounting.
Your rights
You may ask to see, correct or delete the information we hold about you. You can delete your account yourself at any time under "Privacy & account" in the app. You can also contact us at support@ptbusinesshq.co.za. If you are unhappy with how your information is handled you may complain to the Information Regulator of South Africa.
Reports
If you report a message, picture or person, we receive your report with your name and email, who and what you reported, and the text of a reported message. We use it only to review the report and follow up with you, and we may delete the content and act on the account.
Children
The app is not intended for people under 18.
Changes
If we change this policy we will update it in the app. The date of the latest version is 12 November 2026.